FAQ
Below FAQ are some common concerns of our clients before purchasing the prduct.
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About Alankar
Q: What is Alankar?
Alankar is a premium Indian jewelry brand built around one belief: that culture, spirituality, and craftsmanship deserve to be worn, not just admired. We create jewelry inspired by Indian traditions — for daily wear, festivals, devotion, and gifting.
Q: What is the story behind Alankar?
Alankar began in a modest 10 × 10 ft workspace, where our founder handcrafted every single piece by hand. That same care and attention to detail has stayed with us as we've grown to serve more than 10,000 customers across India — quality has never been something we compromise on, no matter how much we scale.
Q: What does Alankar stand for?
Our mission is to revive Indian culture through meaningful, well-made products rooted in our traditions and spirituality. We want every Alankar piece to feel less like an accessory and more like something with real meaning behind it.
Q: What kind of products does Alankar make?
Today, our collection is built primarily around fine sterling silver jewelry — pendants, kadas, idols, and more, many inspired by Indian deities and spiritual symbolism. As Alankar grows, we plan to expand into additional materials and heritage-inspired categories, so keep an eye on our New Arrivals for what's coming next.
Product & Quality
Q: What makes Alankar jewelry different from what's available elsewhere?
We focus on three things without compromise: genuine material quality, fine craftsmanship, and designs that carry real cultural and spiritual significance. Every piece goes through quality checks before it reaches you, and we partner only with artisans who share our standard for detail and finish.
Q: Is your silver jewelry certified?
Yes. Our silver jewelry is 925 sterling silver, certified for purity, so you can wear it with confidence.
Q: Will the silver tarnish or turn my skin black/green?
Sterling silver can naturally oxidize over time with exposure to air, moisture, perfume, or skin chemistry — this is a normal property of real silver, not a sign of poor quality. With basic care (see our care tips below), your jewelry will keep its shine for years.
Q: Is Alankar jewelry safe for daily wear?
Yes, our pieces are designed to be worn daily — whether for devotion, style, or both. That said, we'd recommend removing jewelry before swimming, bathing, or heavy workouts to help it last longer.
Q: Do you offer hypoallergenic jewelry?
925 sterling silver is generally well-tolerated by most skin types and is a good option for those with sensitive skin. If you have a known metal allergy, we'd still recommend checking with your dermatologist before purchase.
Ordering & Payments
Q: How do I place an order?
Simply browse our collection at myalankar.in, select the piece(s) you'd like, and check out directly on our website. If you need help choosing, you can also reach out to us on WhatsApp.
Q: What payment methods do you accept?
We accept all major payment methods available at checkout on our website, including cards, UPI, net banking, and other options shown on the payment page.
Q: Can I modify or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible via WhatsApp or email — we're able to accommodate changes only before the order has been processed for shipping.
Q: I need help choosing a piece — can I speak to someone?
Of course. Our team is happy to help you pick the right piece for yourself or as a gift — just message us on WhatsApp and we'll guide you through it.
Ordering & Payments
Q: Do you ship across India?
Yes, we offer free shipping across India (PAN India) on our orders.
Q: How long will my order take to arrive?
Delivery timelines vary depending on your location. Once your order is shipped, you'll receive tracking details so you can follow its journey to your doorstep. For an exact estimate for your pin code, please check our Shipping Policy page or reach out to us directly.
Q: Do you offer international shipping?
Currently, our shipping is focused on serving customers within India. If you're outside India and interested in ordering, please reach out to us on WhatsApp and we'll do our best to assist.
Q: How will my jewelry be packaged?
Every Alankar piece is packed with the same care we put into making it — securely and presentably, so it's ready to wear or gift straight out of the box.
Returns , Exchanges & Warranty
What is your exchange policy?
We offer easy exchanges within 24 hours of purchase, so you can shop with confidence.
Q: What if my product arrives damaged or defective?
If your order arrives damaged, defective, or different from what you ordered, please contact us within a few days of delivery with photos/videos of the issue, and we'll make it right through a replacement or exchange.
Q: Do you offer a warranty on your jewelry?
Yes, our 925 certified silver jewelry comes with a warranty against manufacturing defects. For full terms and how to claim it, please reach out to our support team or check our policy pages.
Q: My exchanged/replacement item still doesn't feel right — what should I do?
Reach out to us directly on WhatsApp or email — our team will personally look into it and work with you until you're satisfied.
Support & Contact
Q: How can I reach Alankar for help?
The fastest way to reach us is via WhatsApp at +91 87339 58621. You can also email us at info@myalankar.in or use the contact form on our website. We aim to respond within 24 hours.
Q: Where is Alankar based?
We're based in Surat, Gujarat, India, where our team continues to oversee quality and craftsmanship closely.
Q: I still have a question that isn't answered here. What should I do?
We'd love to help — message us on WhatsApp or drop us an email, and our team will get back to you as soon as possible.
Q: My exchanged/replacement item still doesn't feel right — what should I do?
Reach out to us directly on WhatsApp or email — our team will personally look into it and work with you until you're satisfied.