Terms of service

Welcome to myAlankar.in. These Terms of Service ("Terms") govern your access to and use of the MYALANKAR website, online store, products, services, and related features.

The terms "we," "us," "our," and "MYALANKAR" refer to MYALANKAR, a partnership business registered in India.

MYALANKAR operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with an online shopping experience (the "Services"). Our online store is powered by Shopify.

By visiting, browsing, interacting with, or using our website, or by purchasing any product from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund and Exchange Policy, Shipping Policy, and any other policies published on our website.

If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our website.

1. Business Information

Legal Name: MYALANKAR

Business Constitution: Partnership

GSTIN: 24ACIFM2188B1ZF

Principal Place of Business:

305, Silver Trade Center (STC)
Opp. Utran Power House
Utran, Surat
Gujarat - 394105
India

Website: myAlankar.in

2. Access and Account

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

To use our Services or purchase products from our website, you may be required to provide information such as your name, mobile number, email address, billing address, shipping address, and payment information.

You agree that all information provided by you is accurate, complete, and up to date.

You are responsible for maintaining the security of your account information and for all activity conducted through your account.

You must not transfer, sell, assign, or provide your account to another person without our prior written permission.

3. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, materials, and other information displayed on our website are accurate.

However, actual product colours, appearance, texture, finish, and other visual characteristics may vary slightly depending on your device, display settings, lighting conditions, photography, and other factors.

For jewellery and handcrafted products, minor variations in appearance, finish, texture, dimensions, or craftsmanship may occur and may not necessarily constitute a defect.

Where applicable, information regarding product purity, hallmarking, certification, and authenticity will be provided in accordance with applicable laws and standards.

We reserve the right to modify product descriptions, specifications, availability, or pricing at any time without prior notice.

We may discontinue products or limit the quantity available for purchase at our discretion.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected product or products.

MYALANKAR reserves the right to accept, reject, cancel, or modify an order for legitimate reasons, including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Payment failure.
  • Incorrect customer information.
  • Suspected fraudulent activity.
  • Shipping or delivery limitations.
  • Technical errors.
  • Other operational or legal reasons.

Once an order has been accepted and confirmed, we will process it for fulfilment.

We may contact you using the phone number or email address provided by you if additional information is required.

Please carefully review your order before submitting it. Cancellation requests may not be accepted after an order has entered processing, packaging, or dispatch.

Returns, exchanges, and refunds are governed by our applicable Refund and Exchange Policy.

5. Prices and Billing

All prices displayed on our website are subject to change without prior notice.

The applicable price for your purchase will generally be the price displayed at the time you place your order.

Applicable taxes and shipping charges, where applicable, will be displayed during checkout.

We may offer discounts, promotional offers, coupons, or other promotional pricing from time to time. Such offers may be subject to additional terms and conditions.

You agree to provide accurate and complete billing, payment, and contact information.

You represent that you are authorized to use the payment method used for your purchase.

If an error is discovered in the price, tax, discount, product information, or availability of an order, we reserve the right to contact you and correct the error, obtain your confirmation, or cancel the affected order and provide an applicable refund.

6. Shipping and Delivery

We make reasonable efforts to dispatch and deliver orders within the estimated delivery timelines displayed on our website.

However, delivery dates and timelines are estimates and are not guaranteed.

We are not responsible for delays caused by courier or logistics partners, incorrect or incomplete delivery information, weather conditions, natural disasters, strikes, transportation disruptions, government restrictions, customs or regulatory processes, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.

7. Returns, Exchanges and Refunds

All returns, exchanges, and refunds are subject to our Refund and Exchange Policy published on our website.

Customers are responsible for reviewing the applicable policy before placing an order.

Any eligibility requirements, time limits, product conditions, exclusions, return shipping requirements, or refund conditions specified in our Refund and Exchange Policy will apply.

Nothing in these Terms is intended to limit any rights available to consumers under applicable Indian law.

8. Intellectual Property

All content available on our website, including the MYALANKAR name and logo, product names, product photographs, product descriptions, graphics, website designs, text, videos, marketing materials, product reviews, testimonials, and other visual or written content, is owned by, licensed to, or otherwise lawfully used by MYALANKAR.

You may use our website for personal and non-commercial purposes only.

You must not copy, reproduce, modify, distribute, publish, sell, republish, scrape, commercially exploit, or create derivative works from our website content without our prior written permission.

All rights not expressly granted under these Terms are reserved by MYALANKAR.

9. Third-Party Services and Tools

Our website may use third-party services and tools, including payment processors, shipping providers, analytics services, marketing platforms, customer-support tools, and other technology providers.

Such services may be subject to the terms and privacy policies of the respective third-party providers.

We are not responsible for the independent operation, availability, policies, or practices of third-party services, except where required by applicable law.

10. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by MYALANKAR.

We are not responsible for the content, security, availability, accuracy, or practices of third-party websites.

If you choose to access third-party websites or services, you do so at your own risk.

11. Shopify

Our online store is powered by Shopify.

Shopify provides the technology platform that enables us to operate our online store.

However, products purchased through our website are sold directly by MYALANKAR.

Shopify is not responsible for the products sold by MYALANKAR, including product quality, fulfilment, shipping, returns, exchanges, or refunds, except where otherwise required by applicable law.

12. Privacy

Your use of our Services is also subject to our Privacy Policy.

We may collect information necessary to process your orders, provide customer support, process payments, arrange delivery, improve our Services, and communicate with you.

Because our store is powered by Shopify, certain information may also be processed by Shopify and other third-party service providers involved in operating our store.

Information may be shared with payment processors, courier partners, logistics providers, analytics providers, marketing platforms, and other service providers where reasonably necessary to provide our Services, subject to applicable law.

Please refer to our Privacy Policy for further information.

13. Reviews and Feedback

If you submit a review, photograph, testimonial, comment, suggestion, or other feedback to MYALANKAR, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, modify, and distribute such content for business, marketing, promotional, and operational purposes.

You represent that you have the necessary rights to submit such content and that it does not violate the rights of any third party.

We reserve the right to remove or refuse to publish content that we reasonably believe is unlawful, fraudulent, misleading, defamatory, offensive, or otherwise violates these Terms or applicable law.

14. Errors and Omissions

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, specifications, or other information.

We reserve the right to correct such errors or omissions and update information at any time.

If an error affects an order already placed, we may contact you to correct the error, obtain your confirmation, or cancel the affected order and provide an applicable refund.

15. Prohibited Uses

You agree not to use our website or Services:

  1. For any unlawful or fraudulent purpose.
  2. To violate applicable laws or regulations.
  3. To infringe our intellectual property rights or the rights of others.
  4. To impersonate another person or entity.
  5. To provide false or misleading information.
  6. To transmit viruses, malware, or harmful code.
  7. To interfere with the security or operation of our website.
  8. To collect personal information of other users without authorization.
  9. To send spam or unauthorized promotional communications.
  10. To copy, scrape, reproduce, or commercially exploit our website without permission.
  11. To use bots, spiders, scraping tools, automated systems, or similar technologies to extract information without our permission.
  12. To bypass or circumvent security or access restrictions.

We reserve the right to restrict or terminate access to our Services if we reasonably believe that these Terms have been violated.

16. Automated Access and Agents

You may not use automated software, bots, agents, spiders, crawlers, or similar technologies to access, scrape, extract, monitor, or interact with our Services in a manner that violates these Terms.

We may implement technical measures to restrict or block automated access.

You must not attempt to bypass CAPTCHA systems, access controls, security measures, or other technical restrictions used by our website.

17. Termination

We may suspend or terminate your access to our Services if we reasonably believe that you have violated these Terms, applicable law, or the rights of MYALANKAR or others.

You remain responsible for all amounts due up to the date of termination.

Provisions relating to intellectual property, privacy, feedback, disclaimers, limitation of liability, indemnification, governing law, and other provisions that by their nature should survive termination will continue to apply.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  1. Our website will always be available.
  2. Our Services will be uninterrupted.
  3. Our website will be completely error-free.
  4. All information will always be completely accurate or current.
  5. All products will always be available.

Nothing in these Terms is intended to exclude or limit any consumer rights or statutory protections that cannot legally be excluded under applicable Indian law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, MYALANKAR, its partners, employees, affiliates, contractors, agents, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products purchased through our website.

This may include loss of profits, loss of revenue, loss of data, business interruption, or similar indirect losses, where such limitation is permitted by law.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under applicable Indian law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MYALANKAR, its partners, employees, affiliates, contractors, agents, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

  1. Your breach of these Terms.
  2. Your violation of applicable law.
  3. Your violation of the rights of another person or entity.
  4. Your misuse of our Services.
  5. Content or Feedback submitted by you that violates the rights of another person.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall continue to remain valid and enforceable.

22. Waiver and Entire Agreement

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Refund and Exchange Policy, Shipping Policy, and other policies published on our website, constitute the entire agreement between you and MYALANKAR regarding your use of our Services.

These Terms supersede prior agreements, communications, and understandings relating to your use of our Services.

23. Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

MYALANKAR may assign, transfer, or delegate its rights and obligations under these Terms where permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes arising from or relating to these Terms or transactions with MYALANKAR shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

Nothing in this section is intended to restrict any statutory rights or remedies available to consumers under applicable Indian law.

25. Changes to These Terms

You can review the latest version of these Terms of Service at any time on this page.

MYALANKAR reserves the right to update, modify, or replace any part of these Terms by publishing the revised version on our website.

It is your responsibility to review this page periodically.

Where required by applicable law, we will provide notice of material changes.

Your continued use of our Services after revised Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Contact Information

If you have any questions regarding these Terms of Service, our products, orders, returns, or Services, please contact us.

MYALANKAR

Legal Name: MYALANKAR
Trade Name: MYALANKAR
Business Constitution: Partnership
GSTIN: 24ACIFM2188B1ZF

Principal Place of Business:
305, Silver Trade Center (STC)
Opp. Utran Power House
Utran, Surat
Gujarat - 394105
India

Website: myAlankar.in
Email: support@myalankar.in